RESOURCE CENTER

RESOURCE CENTER

Case studies A repository of knowledge based on our experiences in the industry Newsletters Read our newsletter — Insight — for news and information on what's happening at Aegis and in the industry

CASE STUDIES

Banking, Financial Services and Insurance Our comprehensive suite of solutions that include multi-lingual customer support and specialized processes for varied placement levels, average balance size, and availability of data make us a leader in financial management services Energy and Utilities We leverage our extensive experience of managing three million transactions in the energy and utilities industry to offer complete solutions to our clients Travel and Hospitality Our suite of services for the travel and hospitality industry range from sales, reservation and customer care to ticketing and air fulfillment services Auto and Manufacturing Aegis, with its four years of experience in auto and manufacturing industry, develops solutions specific to the challenges faced by the auto industry Telecom Aegis provides a comprehensive range of solutions for the telecom industry, serving consumers and corporate customers, as well as dealers and retailers Publishing and Media Aegis has extensive experience in the publication and media industry, servicing some of the biggest names in this domain Technology Aegis has over nine years of experience in the technology industry and handles more than 5.3 million transactions annually Retail Aegis has over six years of extensive experience in the retail industry, with over 700 FTEs servicing customers across the globe Healthcare Aegis has deep domain expertise in the healthcare industry, managing more than 30 million transactions annually Lottery and Gaming Aegis' vast range of customer care services caters to keeping a balance of risks related to reputation, authentication, data security and responsible gaming, which is necessary for the success of lottery and gaming business

NEWSLETTERS

CX innovation: The only sustainable differentiator Insight, Vol 8, 2012 Quality by Design: Moving beyond processes to superior experiences Insight, Vol 7 Qtr 1. — 2012 Experience. We make it easy Insight, Vol 6 December 2011 Excellence in contact center operations Insight, Vol 5 June 2011 Enhanced customer experience, customer retention, improved customer lifetime value Insight, Vol 4 December 2010 Diverse engagement models, experience the ease of doing business Insight, Vol 3 April 2010 Spotlight on rightshoring Insight, Vol 2 November 2009 Insight Vol 1 Insight, Vol 1 August 2009 issue  www.aegisglobal.com www.aegisglobal.com/blog/ http://www.facebook.com/aegisglobal http://twitter.com/aegisonline http://www.youtube.com/user/AegisOnline http://www.aegisblogs.com aegisglobal.blogspot.in