Wednesday 17 April 2013

Aegis Global Academy (Institute of Customer Experience Management)

About Aegis & Essar Group

About Institute of Customer Experience Management

Our Parent Company

The Aegis Global Academy is part of Aegis Limited, a world-leading outsourcing services provider with over two decades of leadership in total customer lifecycle management.
Aegis is a trusted partner for 150 clients, who are served by more than 50,000 employees across 50 global locations across in 12 countries. The company’s core verticals are BFSI, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Technology.
Aegis specializes in tailor-made solutions that cover the entire spectrum of customer and business experiences—across business processing, technology, and shared services - and offers customized engagement models to further facilitate the ease of doing business.
A name of international repute in the world of outsourcing services, Aegis is a leader in total customer lifecycle management and an innovator in customer care and acquisition for over two decades. Aegis has a track record of introducing innumerable process and technology innovations. A track record that has earned Aegis the trust of several Fortune 500 clients to manage their customer interaction, back office, and other routine business processes. Aegis began its operations in the US and expanded its reach across 40 locations worldwide with a workforce of more than 38,000 employees cementing its position as a global service leader. Aegis's areas of expertise is extensive-Healthcare & Insurance, Financial Services, Travel & Hospitality, Industrial/Technology, Consumer Products, Telecom, and more.

For many the name 'Essar' itself would be enough. However, to put things into persepctive, Essar Group is a multinational conglomerate operating in the sectors of Steel, Energy, Power, Communications, Shipping Ports & Logistics, and Construction. Headquartered in Mumbai, India, Essar is a US$15 billion group operating from across 20 countries with morethan 50,000 employees.
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Aegis Global Vs. Essar

                          

Aegis Global Vs. Essar
:: TENDERS ::
ALL TENDERS
Automobile, Crane, Earth moving eqpt.
Boiler, Turbine & Generator
Chemical & Catalyst
Construction Items
Contract & Service
Electrical, Instrumentation, IT and Telecommunication
Equipment Erection
Hardware
Insulation & Refractory
Machinery & Equipment
Marine
Material Handling
mechanical
Medical
Office Item, Equipment & Furniture
Packaging
Paint, Lubricant & Consumables
Petroleum products, Fuel, Industrial gas
Pipe, Valve & Fittings
Raw Material & Production Consumable
Rotary Equipment
Sale of Construction Waste & Surplus
security & fire services
Static Equipment
Steel Plates, Coil, Structural
Steel Scrap & Coal Ash
Utility & Fire
Workshop Equipment and Accessories

                                                  Welcome


Aegis Limited, an Essar Group enterprise, is built on the mantra of customized solutions and co-creation of value. Aegis has an Engineering Centre and a specialized Procurement Group that offer detailed design, procurement and construction management services for up gradation, expansion and grassroots-based projects in the Oil & Gas, Petrochemicals, Power and Steel sectors to various leading clients.The Essar Group is a diversified business conglomerate operating in the manufacturing & services sectors of Steel, Energy, Power, Communications, Shipping Ports & Logistics, Construction, and Mining & Minerals, with over 50,000 people in five continents. Essar has drawn up significant expansion plans across its various businesses with several large projects lined up for execution.Aegis, under contract from its various clients, requests bids from experienced suppliers. Detailed specifications, including BOQ and procedural guidelines, can be downloaded from here.Vendors who want to partner with us and bid for our tenders are requested to REGISTER in our online vendor registration form or click here for vendor registration.Existing & Registered vendors are required to send an email to vmanagement@essar.com for your user ID & password (If not received already) to participate in bidding of our tenders.For any further assistance, please write to us to tc.mum@essar.com 



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Sunday 14 April 2013

Essar Group

Essar logo.svg
     Essar Group is an Indian multinational corporation headquartered at Mumbai, Maharashtra, India. The company has presence in sectors like steel, energy, power, communications, shipping ports, logistics and construction. Today, the Group continues to expand its global footprint, focusing on markets in Asia, Africa, Europe, the Americas and Australia.[2]

 Essar House, Essar   Headquarter,Mumbai
Essar began as a construction company in 1969 and diversified into manufacturing, services and retail. Essar is managed by Shashi Ruia, Chairman – Essar Group and Ravi Ruia, Vice Chairman Essar Group.[3



Essar Group                                      Essar logo.svg  
Type Private
Industry Conglomerate 
 Founded 1969 
 Founder(s) Shashi Ruia Ravi Ruia 
 Headquarters Mumbai, Maharashtra, India 
 Area served Worldwide 
 Key people Shashi Ruia[1] (Chairman)Ravi Ruia[1] (Vice-Chairman)Prashant Ruia[1] (Group CEO) 
 Products Steel, oil and gas, power, communications, shipping, 
ports and logistics, projects, mineral, Real estates 
 Revenue Increase US$ 27 billion (2012)[2]
Profit Increase US$ 2 billion (2011)[2]
Employees 75,000 (2011) Subsidiaries Essar Steel, Essar Steel Algoma, Essar Oil, Essar Shipping, Essar Hypermart, The MobileStore 
 Website www.essar.com

Contents


History

Essar Group began its first operation with the construction of an outer breakwater in Chennai port. The name Essar is derived by combining the first letter of the Chairman's and Vice-Chairman's names – Shashi and Ravi, i.e. S plus R sounds like Essar. The Company was incorporated in June 1976 under the name of Essar Construction Limited and was engaged primarily in core sector activities, including marine construction, pipeline laying, dredging and other port related activities. In 1984, the Company ventured further into other core sectors mainly the field of exploration and development, drilling onshore and offshore oil and gas wells for Indian Public Sector oil exploration companies. In view of this the Company's name was then changed to Essar Offshore and Exploration Limited in May 1987.
In August 1987, the Company's name was changed to Essar Gujarat Limited, to reflect its highly diversified business interest. In 1988, the Company made an initial public offer for its shares, which are now listed in Bombay Stock Exchange, National Stock Exchange of India and two other Indian stock exchanges.
In the 1990s the group entered into steel making with its Hazira plant in Gujarat and a pellet plant in Visakhapatnam. During the same decade the Essar Group expanded its scope into other businesses gas exploration, oil refinery, construction and GSM telephony.
As part of its business strategy of focusing on the iron and steel sector, the Company hived off its unrelated business to a series of different companies, which remain in the Group. Offshore and energy operations were transferred to Essar Oil Limited in May 1992, Civil and mechanical construction business were transferred to Essar Projects Limited in March 1993.
With a vertical integration program in mind, construction of a world-class state-of-the-art technology Hot Rolled (HR) sheets and coil plant began in 1992. The plan commenced trial production in April 1995 and commercial production in April 1996.
To reflect its business strategy of focusing on steel making operations, the name of the Company was changed from Essar Gujarat Limited to Essar Steel Limited in December 1995. The Company operates the following facilities at Hazira, Gujarat state. 3.4 MMTPA gas based Hot Briquetted Iron (HBI) plant; 2.4 MMTPA Hot Rolled Coils (HRC) plant
The plant has requisite infrastructure like captive jetty, assured power supply, captive lime and oxygen plants and quality raw material from HBI plant. The products conform to quality requirements of international rating agencies like TÜV Rheinland, Lloyds Register, American Petroleum Institute etc. This is the first steel plant in India to receive ISO 14001 certification for the best environment management.
Over the last few years the group has been expanding its businesses geographically as well.

Steel

Essar Steel is a global steel company with presence in India, Canada, USA, the Middle East and Asia. It has an annual capacity of 14 million tonnes and plans to scale it to 20-25 million tonnes. The product portfolio includes pipes, plates cold rolling, galvanizing and pre-coated segments.
It is India's largest exporter of flat steel with 10 million tons per annum (MTPA) of capacity in India and 4 million tons per annum (MTPA)in world wide facility.[4] Essar Steel is fully integrated from mining to retail and has strong downstream capability with a global retail capacity of over 3 MTPA. On 11th June 2012, Essar Steel India commissioned a 19 MW heat recovery power plant at Hazira.[5]
Essar Minerals owns iron ore and coal mines in India, Indonesia, Mozambique and the USA. The company has access to over 1.6 billion tonnes of iron ore reserves and 450 million tonnes of coal reserves. Detailed listing of all units that comprise Essar Steel India

Energy

Essar's primary business is in the power and oil sectors. Most of this is handled by Essar Energy, which is approximately 76% owned by Essar Group, is today India's 2nd largest power generation company in the private sector.[6] Its current generation capacity of 1,600 MW is being expanded to 8,070 MW.[7] Power generation comes from a combination of gas, coal and liquid fuel based power plants. Essar Energy holds a controlling stake in Essar Oil.
Essar Oil has an international presence across the hydrocarbon value chain from exploration and production to oil retail. The company has access to a global portfolio of onshore and offshore oil and gas blocks with about 45,000 km2 available for exploration. The refineries are Vadinar in Gujarat India; Stanlow in Cheshire, United Kingdom and 50% controlling stake in Kenya Petroleum Refineries. Essar also has 1600 oil retail outlets in various parts of India.
Essar Power has a current generation capacity of 3055 MW, which is spread across five power plants in India and Canada, with a combined capacity of 1,200 MW in three locations across India. Including two gas-based plants and one liquid fuel based plant in Hazira, a co-generation plant in Vadinar and a coal-based plant in Visakhapatnam.Two 1200 MW power plants in Tori,Jharkhand and Mahan, M.P.[8] They also own about 800 million tonnes of coal reserves and resources in blocks spread across four continents.
Essar Power was listed on the London Stock Exchange in 2010. Essar Oil is listed on on the Bombay Stock Exchange and the National Stock Exchange of India.

Services

Under the services domain, the group caters to shipping, business process outsourcing (BPO), telecom and realty.
Essar Shipping is an integrated logistics solution provider with a presence in sea transportation, logistics and oilfield services. The company currently has a fleet of 27 vessels, with an additional 12 new ships on order. It provides contract drilling services to Oil companies across the globe, with a fleet of 12 onshore rigs and one semi-submersible offshore rig; and two new jack-up rigs on order.
Aegis is Essar’s BPO arm and caters to clients in the telecom, BFSI, travel and hospitality, consumer goods, retail and healthcare domains as well as engineering services; across 12 countries.
Essar Communications is a global player with a presence in telecom services, consumer durables and IT retail. Yu, its GSM-based mobile services network in Kenya; in the telecom retail space, the MobileStore which has over 900 retail stores across India. Essar Communications under its telecom services has over 140 million subscribers in India, Kenya, Uganda and Congo.
Equinox Realty has operations in the Indian state of Maharashtra, Karnataka, Gujarat and Madhya Pradesh; and has a portfolio of approximately 16 million sq ft

Infrastructure

The group’s infrastructure scope falls under managing ports. They have also been involved in handling complex engineering, procurement and construction projects.
Essar Ports has an existing capacity of 88 MMTPA across two facilities Vadinar and Hazira in Gujarat, India; making it one of the largest owners and operators of ports in India.

Projects

Essar Projects is the second largest engineering, procurement and construction (EPC) company in India. It operates under sectors of steel, oil, gas, power, ports and terminals.
Forty years of engineering, procurement & construction (EPC) capabilities & the second largest EPC company in india. Essar has following milestones : - • Essar Projects built 300,000 bpsd of refining capacity & developed over 10 million tonnes of steel capacity . • Laid more than 5,000 km of pipelines • Developed 1,600 mw of power projects, with over 8,000 mw under construction served external clients such as Ongc, Gail india and borl . • Executing refinery project for Indian oil ltd. overseas experience of executing projects in Indonesia, Sri lanka, Myanmar and Madagascar executing a range of epc projects in countries like Singapore, Papua new Guinea and Myanmar offshore epc capabilities .

Other businesses

Essar Group has plans to expand into other key sectors. Its other businesses include
Information Technology The Essar Group deploys a host of IT systems which will enable their companies to compete as per global standards
Publishing Paprika Media has tied up with the UK-based publishing company, TimeOut, to publish the Indian edition of the magazine.
Agribusiness Essar Agrotech deals in growing of flowers, herbs and vegetables primarily for international markets.

References

  1.  a b c "Essar Group | Board of Directors". Essar.com. 2012-01-19. Retrieved 2012-08-16.
  2.  a b c "Essar Group | In focus | Essar's top line, bottom line to rise 50% in FY13". Essar.com. 2012-04-09. Retrieved 2012-08-16.
  3.  Forbes topic page on Shashi & Ravi Ruia Forbes.com. Accessed April 2010.
  4.  "Essar Group | Businesses | Steel | Profile". Essar.com. 2012-07-18. Retrieved 2012-08-16.
  5.  "Essar Steel commissions heat recovery power plant at Hazira". 11 June 2012.
  6.  Leahy, Joe (March 7, 2010). "Essar Group eyes $3bn London listing - FT.com". Financial Times. Retrieved 2 September 2012.
  7.  Narayanan, Pratish; Munroe, Tony (22 April 2010). "Essar launches $2.5 bln London energy IPO: sources". Reuters. Retrieved 20 June 2010.
  8.  "Essar Group plans power plants in Jharkhand". Business Standard. 21 August 2007. Retrieved 25 February 2010.

External links


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Saturday 13 April 2013

CONTACT US

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CAREERS

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The Aegis way
At Aegis, employees are the most valuable asset and are provided with opportunities for global growth and learning, a fun environment, competitive pay, and freedom to express their views

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At Aegis, our philosophy is to facilitate a synergetic and interdependent relationshipbetween the individual and the corporate through complete employee involvement.
The cornerstone of our human resources management philosophy is the conviction that the wellbeing of the company and its people are interdependent, and that the company's most valuable asset is its people.
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  • Employee centric: Our focus is the welfare of our workforce. Initiatives to promote their health, safety and wellbeing are introduced and updated regularly.
  • Transparent: Aegis encourages a free bi-directional flow of information and permits open discussion of differing views.
  • Development focused: With an array of global locations and career opportunities, there is scope for continuous learning and growth.
  • Respect for individual dignity: We treat every person with respect and value his / her ideas and thoughts. We view constructive differences in opinion as learning opportunities.
  • Customer oriented: We not only understand what our customer values, but also the value the customer adds  to our  business.
  • Team driven: By celebrating achievements big and small and appreciating each other’s contributions as a team, we enjoy our journey to success.
Value proposition to you
  • Aegis continuous excellence: At Aegis, we understand that each individual has unique skill sets and contributes to the organization in his / her own way; hence, we create an environment where talent can bloom and support the management’s efforts to foster a high-performance-oriented workforce. We are committed to continously training our people.
  • Equal employment opportunity: We believe that providing equal employment opportunities for all sections of society is an  integral component for the growth of a company, and exercise this belief.
  • Integrity: We inspire trust by taking responsibility, acting ethically, and encouraging honest and open debate.
  • Working at Aegis is fun: To ensure that all employees are enthused and happy at work, we have various employee engagement programs. We also take time out to celebrate the cultural and regional identity of our employees.
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