ABOUT AEGIS

COMPANY OVERVIEW

A history of achievementFounded almost 30 years ago in the US, Aegis is a global business services and experience management company that helps global brands deliver improved consumer experiences via effective back office support. Over the last three decades, Aegis has increased its portfolio of solutions to target the wide range of business and customer interactions. With a presence in 13 countries, 56 locations, and with more than 55,000 employees, Aegis manages over a billion customer interactions with the help of its back office solutions every year for over 300 clients across verticals such as BFSI, Telecom, Healthcare, Travel and Hospitality, Consumer Goods, Retail, and Technology. Aegis manages, enables, extends, and enhances business experiences for its clients and their customers across consulting, technology, outsourcing, and training and education. In recognition of its three decades of leadership and expertise, Aegis has won many accolades, including the “Best Contact Center Services Provider” by Frost & Sullivan (APAC), “Top Global BPO” by Global Services, and “Best Employer Award” by Aon Hewitt. The company also continues to be ranked among the top five providers of business services in various rankings across the globe. Aegis is wholly owned by the Essar Group, a USD 27 billion conglomerate. Parent company: Essar Group  Essar Global Limited, the parent company of Aegis, is a business corporation with a balanced portfolio of assets in the diverse manufacturing and services sectors of steel, energy, power, communications, shipping ports and logistics, and construction. Privately owned and professionally managed, Essar has judiciously invested in the commodity, annuity and services business segments. A culture of successAegis’s culture is unique in terms of recognizing its employees as the foundation of its success. We invest in our people because we recognize their importance in our partnerships with clients. In the virtual business environment, there is no difference between your team and ours; more importantly, there is no difference between your customer and ours. A foundation for growthAegis has built its value proposition not as a service provider but as a client partner, with its ability to do the following: Provide customized delivery solutions based on your requirements. Utilize an innovative delivery approach that involves understanding you and your customers and markets. Bring together the best talent to design, implement and manage the solutions offered. Enable process improvements using industry benchmarks and standard quality processes. Help you to achieve customer satisfaction by continually leveraging our knowledge base. VISION, MISSION AND VALUES Vision“At Aegis we envision to constantly innovate in order to have superior execution for our clients, thereby creating wealth for all the stakeholders.” This vision is further articulated through the acronym VIEW, which guides our thoughts, plans and actions, a cause for our efficiency and customer focus and a trademark from the very beginning. MissionAt Aegis, our vision, VIEW, provides a framework for our operations. To achieve our goals, we approach this company vision with the mantra — happy employees, happy customers and happy shareholders. Happy employees  Provide progressive opportunities and platforms that nurture people to participate, learn and unleash prosperity through constant and relevant engagement.Happy customers Co-create with our customers and provide them superior value through our global delivery platform and a class of service that is customized and innovative to meet and exceed their expectations. Happy shareholders Provide our shareholders an institution that creates sustainable economic value by efficiently managing all classes of assets. ValuesPassionate, responsive, inspiring, innovative, honest, focused, energetic and committed. LEADERSHIP Aegis brings together an experienced team of technology, business and social visionaries, business leaders who have a deep understanding about the dynamic economic and business environment. Our team collectively works towards attaining excellence in customer relationship management. The customer service outsourcing needs addressed by Aegis are tailormade to suit the diverse needs of every sector and client. This helps us meet our client’s expectations and deliver exceptional services that prove highly beneficial to their business. Customer experience management has become a crucial part of every sector which business sectors now understand and we help them achieve this goal with our expertise and skilled staff. Leadership Team Click here to know more about our Leadership team Management Team Click here to know more about our Management Team LOCATIONS Aegis's operations are spread across the globe. We operate in 56 locations and are backed by a workforce of 55,000-plus employees. Our corporate headquarters is located in Mumbai, India. Click on the highlighted areas on the map to find out where we are located and how to reach our offices, or if you prefer, use the links below the map to know our office addresses and contact details. Click on the highlighted areas on the map to find out where we are located Country / regional pages Please click on the country or region below for more information Australia Aegis Services Australia is a mature player in the Asia Pacific region and supports many of Australia’s largest and most respected blue chip organizations New Zealand Aegis has been delivering specialized CRM and contact center solutions throughout New Zealand since 1998 Saudi Arabia In Saudi Arabia, Aegis provides seamless and comprehensive on-shore call center solutions that cover the entire lifecycle of interactions to achieve the right fit of customer experience South Africa Aegis BPO Holdings South Africa provides contact center services and business technology solutions to the top Fortune 500 companies in the world and the government of South Africa The Americas Aegis is a significant employer and services provider in the Americas region The Philippines Aegis PeopleSupport, with over 10 years of experience providing a broad range of customer life cycle management solutions, is considered to be one of the pioneers in the Philippines outsourcing industry The United Arab Emirates Aegis Global United Arab Emirates (UAE) is a veteran in the Middle East with over 15 years of experience specializing in outsourcing, business process outsourcing (BPO), call center services, consulting, technology and IT, and more. The United Kingdom The Aegis UK site has an overall seating capacity of up to 600 over four floors of the building, delivering inbound and outbound call center services Worldwide centers and offices A detailed list of addresses and contact numbers. AWARDS AND RECOGNITION Aegis has earned significant industry recognition, including many awards, over its two decades of existence. Here is a list of major awards Aegis has received recently Global Services honors Aegis in Five categories in the 2012 GS 100 List Leading Mid-tier Infrastructure Management Vendor Top Global BPO Leaders Global Customer Management Leaders Leaders- Specialty KPO Industry-specific BPO Niche Leaders This recognition highlights company’s prominent position among global outsourcing majors and reflects our commitment to provide superior customer experience to our customers. Aegis ranked No 14 in the 2012 Global Outsourcing 100 by the International Association of Outsourcing Professionals (IAOP) Aegis has been recognized as No 14 in the 2012 Global Outsourcing 100 by the International Association of Outsourcing Professionals (IAOP). IAOP recognizes the world’s best outsourcing services providers based on their size, growth, customer references, organizational competencies and management capabilities. Outsourcing Service Provider of the Year at the Asia Communication Awards 2012 Aegis has been bestowed with the Outsourcing Service Provider of the Year at the Asia Communication Awards 2012. This recognition acknowledges Aegis’ Customer Experience portfolio in addressing the business needs of the telecom vertical and redoing the customer experience math for a partner. The Asia Communication Awards recognizes the achievements of Asian telecom companies and individuals responsible for the innovations, achievements and new services that are helping to build tomorrows industry. 2011 MVP Quality Award from TMC’s Customer Interaction Solutions magazine Aegis has been awarded with the Silver category MVP Quality Award 2011 by Technology Marketing Corporation (TMC)’s Customer Interaction Solutions magazine for demonstrating the utmost commitment to quality, excellence, and customer service. The magazine has been the voice of the call /contact center, CRM, and teleservices industries since 1982. Aegis Global CFO, CM Sharma wins CFO100 award Aegis Global CFO CM Sharma won the CFO100 award for his “Winning Edge in Strategy” from the CFO India magazine. The CFO100 is an annual initiative to recognize India's finance leader's extraordinary contributions to the corporate world. Through a process of nomination and jury review, CFO India magazine identifies and brings together 100 CFOs, who are clearly a cut above the others.” Aegis wins “Special Recognition Award” in Aon Hewitt’s Asia Pacific 2011 Top Companies for Leaders Top Companies for Leaders is the world’s most comprehensive longitudinal study of leadership and leadership practices. The study provides insights into how the best companies develop and sustain their leadership pipeline. The global study was conducted by Aon Hewitt in partnership with Fortune and The RBL Group, the HR strategy and Leadership consultancy founded by thought-leaders Dave Ulrich and Norm Smallwood. Aegis honored with NCPEDP-Shell Helen Keller Award 2011 Aegis was honored with the esteemed NCPEDP-Shell Helen Keller Award under the “Role Model Companies/NGOs/Institutions” category. The award was in recognition of the exemplary work done towards the promotion of employment opportunities for people with disabilities. The Honorable Minister of State for Youth Affairs and Sports in India, Shri Ajay Maken, conferred the award. Nasscom honors Aegis with Corporate Award for Excellence in Diversity and Inclusion 2011 Nasscom along with PricewaterhouseCoopers instituted this award to recognize efforts made by organizations to foster inclusion and innovative programs which are targeted at strengthening inclusivity at the workplace. Aegis was recognized for its commitment towards creating a progressive workplace for people with disabilities, and the innovative practices adopted to hire, engage, and develop its differently-abled workforce. In 2010 /11- Aegis South Africa has been awarded and recognised as: TOP 5 in the BPO sector in South Africa nomination by TOPCO MEDIA TOP 500 Best Managed Companies in South Africa by TOP500 National Golden Award for Top no. of Jobs Created at The 15th Annual BPeSA National BPO African Stars Awards National Golden Award for Best HR Service Provider at The 15th Annual BPeSA National BPO African Stars Awards Achievement and commitment to the promotion of Workplace Equity for Woman by TOP WOMAN in Business and Government Leading Performer – Top Performing Companies by TOPCO Media Winner – TOP Gender Empowerment Company: Support Services by TOPCO Media Aegis ranked third in the Dataquest top 20 BPO ranking for 2011 Aegis has been ranked third amongst top business process outsourcing (BPO) players in a recent survey by Dataquest, which is India's oldest IT publication from the house of CyberMedia. Aegis improved its ranking by one place over the previous year, thereby emerging as one of the top three and fastest-growing BPOs in India. Nasscom ranks Aegis number 4 in the top 15 BPO ranking for 2011 Nasscom, which is the premier trade body and the chamber of commerce for the IT-BPO industries in India, ranked Aegis at number 4 in the list of top 15 BPOs in the country. This is an improvement of one place in its ranking from the previous year, thereby showing the upward momentum of Aegis’s growth and recognition. Global Services honors Aegis in three categories for 2011: Top Global BPO Vendors; Top Contact Center and Customer Management Vendors; and Latin America Delivery Leaders Global Services Media is a media platform for the global outsourcing industry. Established in 2006, Global Services is published by CyberMedia (India) Limited, Asia's largest specialty media and media services company. Aegis Best Indian Company in USA in Technology, awarded by Indo-American Chamber of Commerce The Indo-American Chamber of Commerce (IACC) honored Aegis with the best Indian company in the United States in technology award. This recognition was bestowed upon Aegis at the 7th Indo-American Corporate Excellence Awards held in Mumbai, India. Established in 1968, the IACC is committed to promoting trade and commerce between India and the United States, and is now the leading bilateral chamber at the forefront of facilitating stronger business ties between two of the world's largest economies. Aegis  Best Contact Center Services Provider of the Year 2011, awarded by Frost & Sullivan The Frost & Sullivan Awards are presented to companies that demonstrate best practices in their industry, commending diligence, commitment, and innovative business strategies required to advance in the global marketplace. The 2011 Frost & Sullivan Asia Pacific ICT Awards recognizes companies and individuals that have pushed the boundaries of excellence — rising above the competition and demonstrating outstanding performance across the Asia Pacific region. Aon Hewitt recognizes Aegis as Best Employers in India, Australia, and New Zealand 2011 Aon Hewitt is the global leader in human resource consulting and outsourcing solutions. The Aon Hewitt Best Employers study is among the largest employee research projects and market practice audits. Accreditation under this program represents a significant accomplishment and demonstrates that Aegis has consistently achieved excellence in engaging and supporting its workforce. Aegis Limited is recognized in the Leader’s category of the 2011 Global Outsourcing 100 list by IAOP The International Association of Outsourcing Professionals (IAOP) recognizes the world’s best outsourcing services providers based on their size, growth, customer references, organizational competencies and management capabilities. It also brings together the world’s leading outsourcing customers, providers and advisors in a powerful, active and growing global association to exchange thought leadership, share best practices and to network to maximize their effectiveness using outsourcing as a management tool. 2010 MVP Quality Award from TMC’s Customer Interaction Solutions(R) Magazine Aegis Limited is awarded with the MVP quality award 2010 by Technology Marketing Corporation (TMC)’s Customer Interaction Solutions Magazine for demonstrating the utmost commitment to quality, excellence and customer service. Aegis PeopleSupport completes Type 2 SAS 70 AuditType 2 SAS 70 Audit is a prestigious, internationally recognized service auditor's examination performed in accordance with SAS No 70, where a service organization undergoes an in-depth audit of their control objectives and control activities, which often include controls over information technology and related processes. The completion of a Type 2 SAS 70 Audit recognizes Aegis PeopleSupport's ability to provide excellent and well-controlled services to its customers, which includes information technology and other related processes. View the complete list of past awards SUSTAINABILITY AT AEGIS Happy World We see our efforts at community and environmental sustainability as being an inseparable part of expanding our Happy Experiences paradigm through our Happy World initiatives Aegis Sustainability Reports “Meeting the needs of the present without compromising the ability of future generation to meet their own needs” Aegis Corporate Social Responsibility Our corporate social responsibility is geared towards activities that benefit our employees, the environment and society Aegis Green Procurement Policy We practice environmentally preferable purchasing and procure products and services that are produced with less harmful materials or which upon consumption have a minimal impact on the environment Aegis Waste Reduction Policy The mantra underlying our waste reduction policy is reduce, reuse and recycle Aegis Environmental Policy How we go about the process of efficiently managing energy, water, waste and our environmental impact Home > About Aegis > Alliances and memberships ALLIANCES AND MEMBERSHIPS Outsourcing becomes right-shoring when there is synergy between the service provider and clients. Such a synergy exists when there is complete business engagement to satisfy present and future needs of a business. Aegis offers a customized service that combines business functionality with technology expertise. Our global delivery model and customer-centric instruments are imperative for the success of any business. The comprehensive and holistic alliances and memberships of Aegis address the three pillars of sustainability: people, process and technology. Our work flexibility and consistent client engagement has gained us a reputation of best-in-class service provider. Aegis's quality deliverables and proven track records have created partnerships and alliances with visionary global companies. Continuous engagement with them drives us to offer world-class deliverables and high-quality services that cater to the client’s business and technology needs. Here are some of our alliances / memberships: International Association of Outsourcing Professionals (IAOP) —IAOP is the global, standard-setting organization and advocate for the outsourcing profession. With a global community of more than 120,000 members and affiliatesworldwide, IAOP is the leading professional association for organizations and individuals involved in transforming the world of business through outsourcing, offshoring and shared services. Society of Consumer Affairs Professionals (SOCAP International) —Founded in 1973, the Society of Consumer Affairs Professionals in Business (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. Technology Services Industry Association (TSIA) —The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. Aegis is a member of the Credit Services Association (CSA) —the only National Association in the UK for companies active in relation to unpaid credit accounts, debt recovery agencies, tracing and allied professional services. The CSA has a historydating back to 1902.CSA’s knowledge of the industry remains second to none, and as the industry continues to grow and develop into a more complex specialist market, CSA are on hand to provide members with up-to-date information on issues affecting the industry now and offering advice and guidance along the way.All members of CSA offer a wide range of bespoke credit services, including credit investigation, status enquiries, company searches, credit control expertise, credit insurance support, and debt purchase. The American Bankers Association represents banks of all sizes and charters and is the voice for the $13 trillion banking industry of the United States and its 2 million employees. The National Outsourcing Association (NOA) is the UK's only outsourcing trade association and the centre of excellence in outsourcing. It is an independent, not-for-profit body run by its members and focused on communicating the significant benefits and strategic lessons of outsourcing. Uniquely representing the interests of both outsourcing end-users and suppliers, its services are focused on delivering education, excellence, and collaboration. The NOA is involved in all areas of outsourcing, including ITO, BPO, and KPO. Aegis is a member of the NOA. The Professional Association for Customer Engagement (PACE), formerly the American Teleservices Association (ATA), is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. LEADERSHIP TEAM The team that steers the ship — a list of our members. Click on a name for more information about an individual team member. Click here to know more about our Management Team Sandip Sen Global CEO - BPO Business CM Sharma Global Chief Financial Officer S K Jha Managing Director & CEO – AGC Networks V Nandakumar Global CEO - Engineering Business SM Gupta Chief People Officer MANAGEMENT TEAM The team that steers the ship — a list of our members. Click on a name for more information about an individual team member. Click here to know about our Leadership Team  Rajiv Ahuja President – CLM Business, ASEAN & MEA Region Christopher Luxford President – Australia and New Zealand Fernando Padrón Senior Vice President and Country Head – Latin America Sandeep Gulati Executive Vice President and Head Operations, CLM Business, India Ajay Guliya Executive Vice President and Head Sales, CLM Business, India Sanjeev Verma President – Global Sales & Business Operations, AGC Networks Kobus van der Westhuizen  Senior Vice President - Business Development, CLM Business, South Africa Mandeep Singh Executive Vice President – FSS & HRSS Upendra Singh  Executive Vice President – Operations, CLM Business, Phillipiness Peter Bloom President – Global Quality and Customer Experience Neeti Khaitan Chief Relationship Officer - North America Rahul Kamalakar Chief Information Officer, CLM Business Subir Ghosh President – Aegis Global Academy