Wednesday, 17 April 2013

Aegis Global Academy (Institute of Customer Experience Management)

About Aegis & Essar Group

About Institute of Customer Experience Management

Our Parent Company

The Aegis Global Academy is part of Aegis Limited, a world-leading outsourcing services provider with over two decades of leadership in total customer lifecycle management.
Aegis is a trusted partner for 150 clients, who are served by more than 50,000 employees across 50 global locations across in 12 countries. The company’s core verticals are BFSI, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Technology.
Aegis specializes in tailor-made solutions that cover the entire spectrum of customer and business experiences—across business processing, technology, and shared services - and offers customized engagement models to further facilitate the ease of doing business.
A name of international repute in the world of outsourcing services, Aegis is a leader in total customer lifecycle management and an innovator in customer care and acquisition for over two decades. Aegis has a track record of introducing innumerable process and technology innovations. A track record that has earned Aegis the trust of several Fortune 500 clients to manage their customer interaction, back office, and other routine business processes. Aegis began its operations in the US and expanded its reach across 40 locations worldwide with a workforce of more than 38,000 employees cementing its position as a global service leader. Aegis's areas of expertise is extensive-Healthcare & Insurance, Financial Services, Travel & Hospitality, Industrial/Technology, Consumer Products, Telecom, and more.

For many the name 'Essar' itself would be enough. However, to put things into persepctive, Essar Group is a multinational conglomerate operating in the sectors of Steel, Energy, Power, Communications, Shipping Ports & Logistics, and Construction. Headquartered in Mumbai, India, Essar is a US$15 billion group operating from across 20 countries with morethan 50,000 employees.
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1 comment:

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