RESOURCE CENTER

RESOURCE CENTER

Case studies A repository of knowledge based on our experiences in the industry Newsletters Read our newsletter — Insight — for news and information on what's happening at Aegis and in the industry

CASE STUDIES

Banking, Financial Services and Insurance Our comprehensive suite of solutions that include multi-lingual customer support and specialized processes for varied placement levels, average balance size, and availability of data make us a leader in financial management services Energy and Utilities We leverage our extensive experience of managing three million transactions in the energy and utilities industry to offer complete solutions to our clients Travel and Hospitality Our suite of services for the travel and hospitality industry range from sales, reservation and customer care to ticketing and air fulfillment services Auto and Manufacturing Aegis, with its four years of experience in auto and manufacturing industry, develops solutions specific to the challenges faced by the auto industry Telecom Aegis provides a comprehensive range of solutions for the telecom industry, serving consumers and corporate customers, as well as dealers and retailers Publishing and Media Aegis has extensive experience in the publication and media industry, servicing some of the biggest names in this domain Technology Aegis has over nine years of experience in the technology industry and handles more than 5.3 million transactions annually Retail Aegis has over six years of extensive experience in the retail industry, with over 700 FTEs servicing customers across the globe Healthcare Aegis has deep domain expertise in the healthcare industry, managing more than 30 million transactions annually Lottery and Gaming Aegis' vast range of customer care services caters to keeping a balance of risks related to reputation, authentication, data security and responsible gaming, which is necessary for the success of lottery and gaming business

NEWSLETTERS

CX innovation: The only sustainable differentiator Insight, Vol 8, 2012 Quality by Design: Moving beyond processes to superior experiences Insight, Vol 7 Qtr 1. — 2012 Experience. We make it easy Insight, Vol 6 December 2011 Excellence in contact center operations Insight, Vol 5 June 2011 Enhanced customer experience, customer retention, improved customer lifetime value Insight, Vol 4 December 2010 Diverse engagement models, experience the ease of doing business Insight, Vol 3 April 2010 Spotlight on rightshoring Insight, Vol 2 November 2009 Insight Vol 1 Insight, Vol 1 August 2009 issue  www.aegisglobal.com www.aegisglobal.com/blog/ http://www.facebook.com/aegisglobal http://twitter.com/aegisonline http://www.youtube.com/user/AegisOnline http://www.aegisblogs.com aegisglobal.blogspot.in

MEDIA

MEDIA

Fact sheet A quick look at why we are one of the fastest growing global BPO companies Press releases News from our centers spread across the globe Media articles Aegis news featured in the media Events Aegis has always been an active participant in BPO / IT industry related events across the globe Image library A gallery of high-resolution images Media contact Contact points to address your queries regarding our businesses, future plans and other media-related issues www.aegisglobal.com www.aegisglobal.com/blog/ http://www.facebook.com/aegisglobal  http://twitter.com/aegisonline http://www.youtube.com/user/AegisOnline http://www.aegisblogs.com aegisglobal.blogspot.in

VALUE PROPOSITION

VALUE PROPOSITION

Overview Proven leadership experience in customer interaction management, strong financial backing, established methodology  and state-of-the-art technology platforms are just some of the reasons for choosing Aegis Global delivery model Get the best of both, an in-house business and the benefits of an outsourced operation Engagement model Our engagement models enable flexibility and customization in client partnerships Operational excellence COPC management standards, Six Sigma process improvement methodology and centralization of projects provide our clients with a consistent experience across multiple geographies and services Enabling technology High efficiency, flexibility, responsiveness, redundancy and the ability to interface with client applications are intrinsic elements of our IT infrastructure Certification and compliance Our technologies, infrastructure and security compliance measures adhere to industry standards and have achieved global certifications

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SERVICES

SERVICES Solutions  Our solutions are focused on managing, enabling, and extending our customer's client servicing experience Verticals We have customized solutions for the banking, financial services, insurance and energy and utility verticals

SOLUTIONS Managing experience — Business process outsourcing Aegis manages experience through its business process outsourcing offering. Our business process services encompass the areas of client relationshipmanagement, training, healthcare, engineering, receivables management and voice-to-text solutions Enabling experience — People, process, technology Aegis has crafted its business-enabling solutions to ensure a consistent experience in service delivery — across its people, processes, and technologies — adding up to a platform that enables a common business experience for all our clients and customers Extending experience — Enterprise global services Aegis extends the experience by augmenting traditional BPO services by providing procurement management services and flexible spend management solutions ranging from piecemeal services to transformational outsourcing Enhancing experience — Business intelligence and analytics Aegis enhances experience by providing clients business intelligence and analytical tools that foresee business challenges before they arise and mitigate their impact VERTICALS Banking, Financial Services, and Insurance Our comprehensive suite of solutions that include multi-lingual customer support and specialized processes for varied placement levels, average balance size, and availability of data make us a leader in financial management services Energy and Utilities We leverage our extensive experience of managing three million transactions in the energy and utilities industry to offer complete solutions to our clients Travel and Hospitality Our suite of services for the Travel and Hospitality industry range from sales, reservation and customer care to ticketing and air fulfillment services Auto and Manufacturing Aegis with its four years of experience in Auto and Manufacturing industry develops solution specific to the challenges faced by the auto industry Telecom Aegis provides a comprehensive range of solutions for the telecom industry, serving consumers and corporate customers, as well as dealers and retailers Publishing and Media Aegis has extensive experience in the Publication and Media industry, servicing some of the biggest names in this domain Technology Aegis has over nine years of experience in the technology industry and handles more than 5.3 million transactions annually Retail Aegis has over six years of extensive experience in the retail industry, with over 700 FTEs servicing customers across the globe. Healthcare Aegis has deep domain expertise in the healthcare industry, managing more than 30 million transactions annually. www.aegisglobal.com www.aegisglobal.com/blog/ http://www.facebook.com/aegisglobal  http://twitter.com/aegisonline http://www.youtube.com/user/AegisOnline http://www.aegisblogs.com aegisglobal.blogspot.in